Return & Cancellation Policy
Return & Cancellation Policy
Right to Cancel
As a consumer, you have the right to cancel this contract within 14 days without providing any reason.
The cancellation period expires 14 days from the day on which you, or a third party designated by you (other than the carrier), receives the product.
To exercise your right to cancel, you must notify us of your decision by sending a clear statement, for example by email to info@wellunor.com.
To meet the cancellation deadline, it is sufficient to send your notice of cancellation before the 14-day cancellation period has expired.
Returning Products After Cancellation
Once you have notified us of your cancellation, the products must be returned without undue delay and no later than 30 days after submitting your cancellation notice.
The customer is responsible for the direct cost of returning the products.
We strongly recommend using a tracked shipping service. Returns that are lost in transit and cannot be verified with proof of shipment and tracking information are not eligible for a refund.
Effects of Cancellation
If you cancel this contract, we will reimburse all payments received from you, including the cost of our standard delivery service (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without undue delay and no later than 14 days after receiving your cancellation notice.
We may withhold the refund until we have received the returned products or until you have provided proof that you have sent them back, whichever occurs first.
Refunds will be issued using the same payment method you used for the original transaction unless we have expressly agreed otherwise.
Return Conditions
To qualify for a refund:
- Products must be returned in their original condition with all original labels and markings attached.
- The packaging must be undamaged and in its original condition.
- Returned products must show no signs of use.
To process your return, we require:
- Your order number
- The reason for the return
- Photos or videos if the product arrived damaged
If the returned products do not meet these requirements, we reserve the right to refuse the return.
Exceptions to the Right of Cancellation
The right of cancellation does not apply to:
a. Sealed products that cannot be returned for health protection or hygiene reasons once the seal has been broken after delivery.
b. Products made to the customer's specifications or clearly personalized.
c. Products that, by their nature, cannot be returned.
Underwear, intimate apparel, hosiery, wigs, and beauty, personal care, and health products are considered hygiene products and cannot be returned if their protective seal has been removed after delivery.
Buy One, Get One Free Promotions
If a product was purchased as part of a Buy One, Get One Free promotion, both products must be returned in order to receive a refund.
Order Cancellation
Orders are processed automatically immediately after they are placed.
Orders may only be cancelled or modified within 12 hours of being placed. After this period, cancellation is no longer possible.
Refusing Delivery
If a customer refuses delivery of a shipment without first submitting a written cancellation notice, this will not be considered a valid exercise of the statutory right of cancellation.
In such cases, the actual outbound shipping and return shipping costs will be deducted from the refund.
Return Process
Step 1
Email info@wellunor.com to notify us that you wish to cancel your order and request a return.
Step 2
After receiving confirmation from our customer support team, return the products to the address below using a tracked shipping service.
Step 3
Once the returned products have been received and inspected, your refund will be processed in accordance with the terms above.
Return Address
Recipient: Miss Liz
Address:
Room 201, Building 16
53 Pingxin North Road
Longgang District
Shenzhen, Guangdong 518111
China
Phone: +86 16620870150